Inspection, Testing and Remedials Contract

CHP

DSA Electrical were contracted by Essex-based social housing provider CHP, between 2006-2018. The contract value was £7.5m

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The Challenge

CHP manages a housing stock of 10,000 homes and provides services for over 20,000 customers. Legislation demands these homes are regularly checked for electrical safety and compliance and maintenance and upgrade works completed as necessary. The particular challenges of working in occupied properties include gaining access to properties; health and safety risks; minimising disruption to residents; and due regard to the safeguarding of elderly, disabled and vulnerable residents. Close client and resident liaison and communication is necessary to ensure the smooth completion of the contract to budget and programme.

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The Solution

Over the course of the contracts, DSA Electrical undertook inspection and testing, upgrades, communal lighting, installation of CCTV, fire alarm and emergency lighting testing and upgrades and portable appliance testing. All DSA Electrical engineers are fully qualified to the 18th edition, and receive on-going training and supervision in health and safety. Our resident liaison team are trained in customer service management. They and our engineers are trained in equality and diversity. On-going training is managed through our HR software systems. Our bespoke, in-house Planner software ensures the detailed planning of appointments and contract progress, with clients able to log in securely to access real-time information. DSA Electrical is certified ISO 9001:2015 (Quality) demonstrating our commitment to the highest of standards and continual improvement.

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The Outcome

DSA Electrical built a successful partnership with CHP resulting in our contracted period running for 12 successive years. During that time, our customer satisfaction remained at 98% or above. At the end of the contract there were only 13 properties outstanding that DSA Electrical had failed to gain access to amounting to a 99.8% access rate. The CHP contract provided DSA Electrical with a wealth of experience that we have been able to bring to new contracts.